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Milestones

Highly committed to its customers, it is the top-notch customer service that makes Well Link Insurance a perennial standout recognised by various industry accolades since inception. A service provider recognised by international standards, Well Link Insurance has been awarded the certifications of ISO 10002:2004 and ISO 10002:2014 through the ​Hong Kong Quality Assurance Agency in 2013 and 2015 respectively.

  • 2021 September

    Opening of "Well Link Life Wealth Management Centre (Mongkok)

  • 2021 August

    Opening of "Well Link Life Wealth Management Centre (Central Flagship Store)

  • 2021 July

    Opening of "Well Link Life Wealth Management Centre (Jordan)"

  • 2021 January

    Opening of "Well Link Life Wealth Management Centre (Yuen Long)"

  • 2020 October

    Opening of the first "Well Link Life Wealth Management Centre (Wanchai)"

  • 2020 May

    Well Link Life launched online application platform 'Link 2 Shop'

  • The Hong Kong Council of Social Service

    Caring Company 2017-20

  • HKCCA - HKCCA Award 2019

    Mystery Caller Assessment – Gold Award

  • 2019 July

    Well Link Life Insurance Company Limited launched

  • 2019 April

    Well Link Life Insurance Company Limited approved by Insurance Authority to operate life insurance business in Hong Kong

  • The Hong Kong Council of Social Service

    Caring Company 2017-19

  • HKCCA - HKCCA Award 2018

    Mystery Caller Assessment – Gold Award

  • 2017

    Corphub – Corphub – Most Outstanding Enterprise Awards 2018

    Most Reliable Motor and Travel Insurance Solution of the Year

  • 2017

    The Hong Kong Council of Social Service

    Caring Company 2017/18

  • 2017

    HKCCA - HKCCA Award 2017

    Mystery Caller Assessment – Gold Award

  • June

    2017 June

    Renamed as Well Link Insurance

  • 2016

    HKCCA - HKCCA Award 2016

    Mystery Caller Assessment – Gold Award

  • August

    2016 August

    Direct Asia was acquired by Well Link Group

  • 2015

    Mediazone’s Most Valuable Companies in Hong Kong 2015

    Most Reliable Online Insurance Provider

  • 2015

    HKCCA - HKCCA Award 2015

    Mystery Caller Assessment – Gold Award
    Inbound Contact Centre of the Year – Bronze Award
    Inbound Contact Centre Representative of the Year – Bronze Award

  • 2015

    eZone – e-brand Awards 2015

    Best of Online Insurance Service Provider

  • 2014

    HKCCA - HKCCA Award 2014

    Mystery Caller Assessment – Gold Award
    Inbound Contact Centre of the Year – Silver Award
    Best Contact Centre in Training and People Development – Merit Award

  • 2013

    Hong Kong Call Centre Association (HKCCA) – HKCCA Award 2013

    Mystery Caller Assessment – Gold Award

    Inbound Contact Centre of the Year – Gold Award

  • 2013

    Mediazone Publishing – Hong Kong's Most Valuable Companies Services Awards 2013

    Best Customer Service for Car Insurance

  • 2012

    RoadShow – Loved Brands Awards 2012

    Loved Online Insurance Brand

  • 2012

    Online Lifestyle iAwards

    Favourite Online Insurance Service

  • March

    DirectAsia.com established Direct Asia Insurance in Hong Kong

  • September

    DirectAsia.com was founded Singapore as a direct insurance sales