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How to submit claims

The Policyowner, Life Insured, Claimant/Beneficiary and the attending physician to complete and sign the appropriate claim forms. 
Prepare and collect all required documents.
Submit the completed claim forms together with the supporting documents using one of the following methods:
  • Through your Insurance Consultant;
  • Submit in person to any one of the Well Link Life’s Wealth Management Centres;
  • Mail to: Well Link Life Insurance Company Limited, Units 16-18, 11/F., China Merchants Tower, Shun Tak Centre, 168-200 Connaught Road Central, Sheung Wan, Hong Kong.

Upon receipt of your claim application, we will handle and assess immediately.

If you need to get a copy of claim form(s), any enquiries relating to claims or need assistance in submission, you can call our Claims Hotline at +852 2830 7600 during office hours (Monday to Friday from 9am to 6pm, closed on Saturday, Sunday and public holidays), or email to, or notify us through logging in Well Link Life’s online policy management platform so that we can offer our help as quickly as possible.

Service Pledge of Claims Handling

We value our relationship with you. We devote our best efforts to handle all your claims or enquiries and ensure reliable services being provided.
Claim Type Service Pledge
Accident, Medical and Hospital Claims Within 3 working days
Major Claims (including Death, Critical Illness and Waiver of Premium Claims) Within 5 working days

The above pledges are applicable to cases in which all required documents are received for processing at the time of receiving the claims application.