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Customer Service Pledge - General Insurance

Insurance enrollment aims at preparing against risk, so as avoiding hesitation and helplessness in the event of accidents. Well Link Insurance firmly believes customers only have full faith on the insurer who offers a helping hand in critical moments. This inspires us to sincerely implement our customer service pledge, ensuring our customers are backed by worthy protections to deal with life events.

Well Link Insurance’s quadruple customer service pledge:

Quick call pick-up and response by 24/7 on-duty professionals

1-on-1 Claim Specialist service guarantees direct contact and full case follow-up

Answer customer enquiries in everyday language for full understanding

Strive for best customer protection with no hard selling

Handle Complaints With Flexibility
In Well Link Insurance, we attach great importance to establishing good communications with our customers and consolidating mutual trust. Thanks to efficient, effective, professional, regulatory-compliant and transparent complaint handling, our customers are always informed to the full handling process.



of complaint cases

acknowledge within


working day



of complaint cases

resolution within


working days

Free feel to download Well Link Insurance’s Complaint Handling Policy for details.

For any enquiries or comments on our products or services, please contact Well Link Insurance Customer Care Hotline at +852 2884 8888.