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關於立橋保險

Travel Insurance

If you are unfortunately involved in an accident or require emergency support overseas, be sure to perform the following steps

  • Report the accident to local police within 24 hours and collect a duplicate copy of police statement
  • Call Well Link Insurance Overseas Emergency Support Hotline immediately at +852 2884 8866

 

Required Claim Documents

Please submit your claim to Well Link Insurance within 30 days upon return to Hong Kong with the following documents (if applicable):

  • Completed claim form
  • Duplicate copy of passport showing departure and arrival record
  • Duplicate copy of original itinerary


Respective documents for particular type(s) of travel insurance claims must also be submitted as below:

Medical Expenses

  • Medical report and other medical documents
  • Original copy of medical bills
  • Police report (for injury or death resulted from traffic accident or criminal event)
  • Certified true copy of death documents e.g. death certificate, autopsy report and coroner’s findings (if applicable)

Trip Cancellation

  • Medical report and other medical documents, including medical advice or certificate issued by qualified medical practitioner (if applicable)
  • Original receipt of booked trip
  • Written refund confirmation issued by travel agent and/or airline
  • Certified true copy of death documents e.g. death certificate, autopsy report and coroner’s findings (if applicable)
  • Proof of relationship (for illness, injury or death of relative(s))

Loss / Damage of Luggage and Personal Belongings

  • Copy of police report lodged at place of loss within 24 hours
  • Luggage loss or damage report issued by airline
  • Written compensation confirmation issued by airline
  • Photos of damaged items
  • Original (purchase/repair) receipt(s) and warranty card(s) of lost or damaged items

Missed flights and delays

  • Written confirmation on cause and duration of flight delay issued by airline
  • Delay report and acknowledgement slip issued by airline (for baggage delay)

Rental Car Excess

  • Rental car agreement (including insurance coverage and terms and conditions)
  • International driving licence
  • Photos of damaged rental car
  • Duplicate copy of police report or traffic accident report (if applicable)
  • Original payment receipt of excess

Accidental Death

  • Proof of relationship between the deceased and claimant
  • Certified true copy of death documents e.g. death certificate, autopsy report and coroner’s findings (if applicable)
  • Certified true copy of letters of administration/grant of probate (if applicable)
  • Duplicate copy of police report or traffic accident report (if applicable)

Total and Permanent Disablement

  • Medical report completed by attending physician and other medical documents
  • Duplicate copy of medical leave certificate
  • Duplicate copy of police report or traffic accident report (if applicable)