Customer Compliments

I wish to thank Coco for the good service. Your responses to my questions are professional. You have demonstrated to me that what is meant by good customer service. 

I look forward to maintaining a good relationship with you and your company in future.  

 I wish to express my most sincere thanks to Elvis for the email response, as I desperately need the updated address endorsement for the vehicle registration renewal.

I sincerely thanks Kenneth Leung for his dedicated and meticulous assistance. When I renewed my car insurance policy, Kenneth carefully reminded me that I can pay attention to the emergency towing service and provide emergency support in the event of an accident. Kenneth's professional service attitude will surely enable your company to establish an excellent business image and open up more business opportunities.

Thx. a lot for Kenneth's polite, clear and informative responses about my renewal of car insurance. Thank you so much and it is a very nice experience to renew my car insurance even though there were some terms changed due to over 10 years serving life of my car. you are patient and systematic to explain the changes in this renewal.

Sivik has been very helpful and I have had a very positive experience in dealing with yourself and all at Well Link Insurance throughout the years that I have held policies with you. I look forward to renewing my own policy as soon as I receive an updated renewal notice. 

Thanks for Elvis's professional performance during handle my vehnicle change on the insurance policy issue. The vehicle transaction cannot be such smooth without his prompt action, appreciated.

I am very happy to be able to get Kenneth's excellent service. During this insurance application process, his professionalism made me very satisfied, and I am also satisfied with your company's excellent service quality! Thank you very much!

I'd like to thank you for the excellent service Carey provided me last week. She helped me to solve the NCD problem after I discovered that had been miscalculated.

I have always been pleased with the service I receive at your company. However, her professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.

Within a few days, she was able to verify the wrong calculation to my NCD and start the process of having it corrected. As a result, I could renew my vehicle insurance on the week before the expiration date.

Such a commitment to great customer service is to be commended. She has definitely retained a customer who will refer all of his friends to Well Link General Insurance.

Since I had talked to you through the phone, and I think I did make a good decision to using your company service for our car insurance. I am so impressed of Jacob's patience to answering our questions and kindness service attitudes.

Thank you so much for Kenneth's help. Please send my appreciation to his great and efficient work. It's grateful to have him for my motor insurance application. 

Really appreciate Jacob's quick response, quick action and excellent services provided.  

Your company always satisfies what customers require and the excellent customer service deserves appreciation. That's the reason why all our private cars / motorcycle choose your company as our 3rd party insurance agent.

Keep it up and wish your all the best!

I would like to thank and appreciate Jacob who handle the refund arrangement for me. In fact, I didn't have any expectations of the processing time of the insurance company, thus I thought switching car insurance companies will not make a difference. 

But Jacob changed my mind, he guided and made me clearly understand the detail on how to handle my case without any delay. Even I didn't hold any policy with Well Link, but I will because of this excellet after-sales experience.

I called to arrange insurance for my new car. I am satisfied with Coco Lee's service which was prompt and efficient. she has handled the transaction details accurately and answered my questions well and to the point. she has been courteous throughout the call and followed up with this email promptly. she has also handled well the termination of insurance for my old car. If I have to give you a score, I would give you 10 out of 10. 

It is a truly helpful experience of using hotline service for my third party motor insurance.

Jacob has a patient and smooth manner to guide my re-application step by step, of which clearly make my understand throughout the insurance coverage.

Hoping Jacob can enjoy his fruitful job career.

Kenneth, Great service, polite and clear. Thanks

Coco is high efficiency.

Thank you for Ray’s kind service, Much appreciated.

Garfield, Good explanation in detail on policy, Very Polite.